$ masli contact --read-by-a-person
Contact.
One address, read by a person. There is no form to fill in, no ticket queue and no chat widget — a mechanism whose failure you cannot see is worse than no mechanism.
What helps in a first message
Four lines are enough.
You do not need a brief. It is easier for both of us if the first message says what is actually wrong rather than what you think you should buy.
- What is not working right now, in your own words
- required
- Roughly how many people it affects, and how often
- useful
- Whether a date is attached to it
- useful
- A decision on scope, budget or vendor
- not needed